Choosing a broadband service provider can be difficult – it’s an industry steeped in complicated jargon, after all – but we’re here to make it easy for you. Here’s what we think about what Plusnet has to offer, down to the smallest detail.
Plusnet is one of the UK’s cheapest broadband service providers. It is cheap. And you can reduce your bill even further by choosing a longer term contract or paying up front for a year of line rental.
Cost-wise, you’ll find Plusnet alongside TalkTalk and Post Office, and generally lower than BT, Sky, and Virgin Media. However, there are regular offers and specials across all areas, which may not always be the case. Check and compare the offers for your zip code to see what is cheap for you right now.
Either way, here’s what Plusnet’s pricing looks like right now:
Plusnet Broadband Review
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Plusnet broadband is available in three speeds (average speeds listed): 10MB (ADSL broadband), 36MB (fiber optic high speed), or 66MB (fiber optic high speed).
It’s pretty standard – pretty much the same as what’s available from Sky, TalkTalk, EE, and Vodafone.
Faster speeds are available elsewhere, however. BT’s entry-level fiber has average speeds of 50MB and Virgin Media’s broadband plans can exceed 350MB.
Download limits, fair use and traffic management
There are no download limits with Plusnet – each plan is truly unlimited.
Until recently, it handled web traffic, which made it slow for some users to log into certain tasks during peak hours. It’s a thing of the past now, however – you can really use your connection without restriction. Soft.
With Plusnet, you get either a Hub Zero (with ADSL broadband) or a Hub One (with fiber).
The Zero is… well, it’s a router. It’s not the best in the world, but it does the job, and you’ll be able to tune in and connect a bunch of devices to your Wi-Fi with no problem.
The Hub One, meanwhile, is actually quite good. It’s basically a redesigned version of an older BT Home Hub model, so it has decent specs and is good enough at handling fiber speeds. Wi-Fi works well, with the latest technology and wireless standards – for example, it’s dual band with wireless AC, which means compatible gadgets can get a faster connection.
Honestly, for the price you pay for Plusnet fiber, you get a surprisingly good router.
See Plusnet broadband offers
Plusnet Home Phone Review
All Plusnet broadband comes with a landline on which you can make paid calls. Or, you can upgrade it to include evening and weekend calling, unlimited UK calling, and international calling minutes to 35 locations.
Not bad. Of course, you don’t get as many features as a BT line, but for the price you pay, these aren’t bad options. Included evening / weekend calls and unlimited plans even cover mobile calls, which you won’t get with a lot of carriers.
Unfortunately, the Anytime International Calls plan includes anytime calls to UK landlines, but not to mobiles. It costs more to add mobile minutes to it.
Plusnet TV live review
Some broadband customers can also add Plusnet TV to their package – basically a YouView box with Freeview and 20 bonus entertainment channels. You also have the option to add more, such as children’s TV and other HD channels.
It’s comparable to other YouView based TV systems like BT TV and TalkTalk TV, but there are some pretty big gaps in Plusnet’s offering. You can’t get Sky channels like Sky 1, for example, and there aren’t many requests outside of basic seven-day catch-up services like iPlayer.
It’s worth mentioning that Plusnet TV is still in its early stages – so we can see some changes here along the line.
Right now, though, you’re not getting any of the smart tech, masses of channels, or bulky on-demand packages you get with Sky or Virgin Media. Big TV fans would do better to turn to these providers. But if you just want a few extra channels and an easy way to catch up on shows you missed, that’s not bad at all.
One particularly interesting advantage with Plusnet TV is that you can get BT Sport.
BT Sport Lite is included at no additional cost with its TV package, which brings you the BT Sport 1 channel. Free Premier League matches – that’s nothing to sneeze at.
You can also add the full pack, either through Plusnet TV or through an old Sky box and satellite dish if you happen to see them hit.
However, you will not be able to watch sports online or through the app. So it’s not the best way to get BT Sport – it would be through BT itself – and you can’t get Sky Sports at all, but it’s good to know it’s an option if you want to. .
- Customer service – Plusnet is known for its fantastic Yorkshire-based customer service, technical support and billing issues.
- Plusnet Mobile – Inexpensive mobile SIM plans are available from Plusnet, and if you are a broadband customer, you can get a plan on their even lower Mates rates.
- security – All its broadband plans come with Plusnet SafeGuard, which blocks questionable websites and gives you parental controls; and you can also add Plusnet Protect for virus protection on up to eight devices.
If you are looking for low cost broadband, Plusnet is one of the best providers.
Download speeds are on par with some of the more expensive providers, customer support is excellent, and Ofcom says there are very few complaints about its service. And the ability to get BT Sport isn’t bad either.
It’s definitely missing a lot of things you can get with other providers – like free public Wi-Fi, or super-fast speeds, or the sheer number of TV channels Sky and Virgin Media have to offer. What you get, however, is pretty decent.
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* Average speeds are based on download speeds of at least 50% of customers during peak hours (8:00 p.m. to 10:00 p.m.). Speed can be affected by a variety of technical and environmental factors. The speed you receive where you live may be slower than stated above. You can check the estimated speed of your property before you buy.