FTA showcases key initiatives at “UAE Innovates 2022”


The UAE has managed to lay the foundations of an advanced digital infrastructure.

The Federal Revenue Authority (FTA) has launched several initiatives as part of “UAE Innovates 2022”, which is taking place across the UAE throughout February.

The “UAE Innovates 2022” initiative aims to foster a culture of government innovation by engaging the community in ambitious projects to design future experiences and develop initiatives that support government plans to forecast and shape a better future, in collaboration with individuals and entities.

Khalid Al Bustani, Director General of the Federal Tax Authority, affirmed the Authority’s commitment to participate in the annual activities of the “UAE Innovates” initiative. Through its participation, FTA encourages innovation and engages the public in the digital transformation process and the National Innovation Strategy, which aims to position the UAE among the most innovative countries in the world.

“Directions from our wise leadership have enabled us to foresee the future and define effective strategies and initiatives to develop government systems and improve the quality of life in a sustainable environment,” he added.

“The UAE has succeeded in laying the foundations of an advanced digital infrastructure, adopting the most advanced technology available in the world. To drive digital transformation, we must prioritize innovation and excellence and accelerate the pace of innovation and digitalization to meet the demands of system integration. »

Khalid Al Bustani added: “By participating in national events, the Authority aims to promote innovation in its operating systems and encourage its team to innovate. This, in turn, will have a positive impact on the quality of services and ultimately improve customer happiness. The Authority is committed to modernizing its services by establishing an advanced digital infrastructure, an integrated electronic service system and adopting advanced technologies. We are keen to strengthen the FTA’s strategic partnerships with the government and private sectors in accordance with the principles of the United Arab Emirates for the next 50 years.

The Federal Revenue Authority is participating in the UAE Innovates exhibition at the Festival Garden of Expo 2020 Dubai as part of the UAE Innovation Month (UAE Innovates 2022), where the FTA team will introduce visitors to the FTA’s innovative digital systems, including the Electronic System for Tourist VAT Refund System, which allows tourists to process VAT refund claims easily and in record time. The system reflects the UAE’s continuous efforts to support the tourism sector and position itself as an ideal tourist destination.

The Authority explained that the VAT refund scheme for tourists has played a vital role in supporting visitors to Expo 2020 Dubai. The fully integrated electronic system provides a direct link between 13 air, land and sea ports of entry and exit across the UAE on the one hand, and over 13,800 FTA-registered stores on the other. ‘somewhere else. Retailers help verify tourists’ eligibility for the refund scheme.

Tourists can submit their claims to reclaim the taxes they incurred on purchases in the UAE through “self-service kiosks” equipped with state-of-the-art technology. The kiosks allow them to fully process VAT refund claims in less than two minutes.

The FTA’s program for “UAE Innovates 2022” saw the Authority’s Chief Innovation Officer, Ahmed Al Hemairi, participate in a panel discussion entitled “The Journey of Innovation in the Government Sector”, organized by the Mohammed bin Rashid Center for Government Innovation. In the presence of several Chief Innovation Officers, Al Hemairi’s presentation highlighted how far innovation has come in the government sector and the radical transformation it has brought about.

FTA’s initiatives included a series of comprehensive online discussions, consisting of virtual dialogue sessions in cooperation with several national authorities to promote a culture of innovation. The in-depth discussions focused on many topics, including “Innovation in tax management”, the most notable achievements in the tax sector, “Academic and practical innovation experiences”, “Innovation and foresight” , ‘applications and experiences of innovation’ and ‘innovation DNA’ (skills of innovators within the public sector).

The Federal Revenue Authority was established by Federal Executive Order No. (13) of 2016 to help diversify the national economy and increase non-oil revenue in the United Arab Emirates through the management and collection of taxes based on international best practices and standards, as well as providing all means of support to enable taxpayers to comply with tax laws and procedures.

Since its inception in 2017, the FTA has been committed to working with relevant authorities to establish a comprehensive and balanced system to make the UAE one of the first countries in the world to implement a fully electronic tax system that encourages voluntary compliance, with simple procedures based on the highest standards of transparency and accuracy – from registration, to submitting tax returns, to paying taxes due via the government’s website. Authority.

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