SBI ATM transaction failed? The money was debited? How to file a complaint


SBI ATM transaction failed: You must have heard a lot of stories in which the ATM transaction fails and as a result no money is distributed although the money is debited from the account. Don’t worry about failed ATM transactions at all, as every bank has a procedure for registering complaints online. National Bank of India (SBI) has a complaints portal that allows its customers to file their complaint online.

What to do in case of failure of the ATM transaction then?

The reason may be ATM malfunction. In some cases, the ATM could be strapped for cash. Normally, when an ATM is faulty, the bank credits the debited amount to the account. But if self-credit doesn’t happen, you need to follow these steps. It is important to keep the transaction slip in a safe place since it will be the reference number of the transaction.

Here are the steps to file a complaint with the SBI

1) Connect to SBI website, then navigate to its CMS Portal.

2) Fill in the details like customer type, account number, complainant name, branch code, cell phone number, email id, complaint category, the product and services and the nature of the complaint.

3) Right after filling in all these details, enter the Captcha code and click on the submit button.

4) Upon successful submission, you will receive a claim number through which you can know the status. You will also receive the complaint number by SMS and e-mail.

Your complaint will be investigated and resolved within 7 days. You will also receive a message about the action taken regarding your complaint.

Some other options

Customer Service: Connect to the customer service manager. Normally, the executive will give you a tracking number and file the case for investigation. After verification, if it is truly an error on the part of the bank, the latter will refund your money to your account.

Visit the branch: You can also go to the nearest bank branch to raise the issue.

Intensify: If this is still not done, you should report the problem to the manager of the branch where you have the account.

Mediator: If the amount has not yet been reimbursed despite your follow-ups and the escalation of the problem, contact the Banking Mediator by writing a complaint or file a complaint online.

Recently, the country’s leading lender introduced a new feature for customer security. If you go to the ATM and want to check your balance or mini-statement, SBI will alert you by sending an SMS. The bank has warned its customers to be careful not to ignore SMS alerts regarding the balance request or mini statement when the request is not initiated by them.

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